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PETER JOHANSEN SPEAKS TO THE TRADE

PETER JOHANSEN SPEAKS TO THE TRADE
15/5/13

Peter Johansen speaks to the trade

The London Taxi Company’s new Executive Vice-President, Peter Johansen, has been out talking to drivers in central London, as part of a series of planned visits this year. Peter, who promised ‘actions not words’ in his open letter to the trade in February, spoke to taxi drivers at Great Suffolk Street, Paddington and Camley Street cafes on Thursday 25 April.

 

Commenting on his day out with the trade, Peter said: “It was a thoroughly enjoyable experience and an excellent opportunity for me to explain our plans for continuous improvement in terms of both customer service and product quality. I’m very thankful for the time that drivers gave me.

 

“I received a lot of useful feedback that I will personally ensure is passed to my engineering and retail teams. I will ensure that we address as many of these issues as possible moving forward.”

 

Feedback gathered on the day included:

-                      Re-design central partition coin tray

-                      Add universal mobile phone charging points for customers

-                      Add USB ports for drivers

-                      Offer Wi-Fi as an option

 

Peter added: “This is just one of several new ways that we plan to interact with our customers. We simply cannot continue to improve without talking to the trade about the things that matter to them.”

 

Sales Director Rob Laidler and UK Retail General Manger James Dennison will make the next trade visit to Heathrow on Wednesday 22 May 2013, 10am - 3pm. Drivers wishing to contact Peter Johansen direct can email him at peter@london-taxis.co.uk


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